Dallas 沃斯堡 International Airport
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管理停车场预订
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停车常见问题

DFW18365-PPO Waaaaayy Ad FAQ 1500x350 The further in advance you book, the more you save. 今天在DFW机场预订停车场领取您的节省,可节省高达50%. 视情况而定.

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PPO 退款 Portal Graphic 2F FINAL 1500 x 350 使用我们的客户门户请求退款或检查退款状态.

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查看门户常见问题

How Prebooked 公园ing Works

Q: How does Prebooked 公园ing Online work?  How do I book parking online?
  • 访问 lu7.58zyk.com/park.
  • Enter your information as prompted (e.g.,出发 日期/时间,返回日期/时间,航空公司,优惠码). 根据您的搜索日期,将显示打折的停车产品.
  • 选择您想要购买的产品并按照提示操作. 您将需要您的车牌号码,以完成您的购买.
  • Follow FAQ 指令 on the website for details on how to enter and exit the airport using your TollTag or generated QR code. Video 指令 也可用.  
Q. 我应该在何时设定预先订好的停车预约时间进出停车场?

We recommend you set your Prebooked 公园ing Online reservation for at least 3 hours prior to your originating flight and 3 hours after your return flight. This will give you flexibility to arrive early, 或者可能计划银河电子app彩票延误/取消或异常天气.

Q. I prebooked online; do I have to specify what 终端 I am flying out of? 有什么特别的地方需要停车吗?我的车位有预留吗?
  • 航站楼请注意, 表达了, 表达 Uncovered and 远程, you will 不 be assigned a specific parking space, but one will be available to you.

  • If you prebooked 终端 parking and purchased a 终端 product that is specified to a particular 终端, you must park in the specified 终端 garage, 在任何长期空间中. 如果您预订了终端并购买了通用的终端产品, without any mention of a specific terminal, you can park in any available long-term parking spot within all five (5) 终端 garages.

  • When you prebook for 远程 South, 表达了 or 表达 Uncovered, you must park in the parking product specified.

Q. Once I have arrived at the airport, can I leave and then come back on the same reservation?

不,您不能在同一预订地离开和返回.

Once you have entered through the toll gates, your reservation will be marked as completed after you exit, and re-entering the airport afterwards will result in being charged the drive-up rate for the lot you parked in.

Q. How far in advance can I prebook parking?

你 may prebook parking up to nine (9) months in advance of your planned arrival date at the airport.

Q. Can I have multiple upcoming reservations for the same car?

是的,你可以为以后的金沙电子app彩票预订同一辆车.

Q. 预订车位最少需要停留多久?

你r parking itinerary must be for six (6) hours or greater.

Q. What is the maximum length of stay for prebooked parking?

The maximum parking stay is thirty (30) days.

Q. Do you have an additional question which was 不 found 在这里?

您可以在周一至周五上午8:00银河电子app彩票的客户服务中心.M‐4:15 P.M. at +1-972-973-3112.

Changes to an Existing Booking

Q. Can I make changes to the prebooked parking reservation?

是的, you may make changes to your reservation up to one (1) hour in advance of your reservation start time.

请点击 在这里 to make changes to your reservation.

Q. 如果我需要取消呢?

你 may cancel your booking at any time up to one (1) hour before the beginning of your booking arrival time and receive a full refund. 您可以单击 在这里 or click on the ‘Modify Booking’ link on the confirmation email and then cancel or modify.

Q. Can I drive a vehicle different from the reservation?

Modifications to your reservation, such as your license plate, 必须在您的预订到达时间前至少1小时通过 "Find My Prebooked 公园ing" feature on the DFW Airport Prebooked 公园ing site. This change can be made with no additional fee. Arriving in a vehicle different from the reservation will result in a charge at the posted parking rate.

Q: How do I extend my stay?

A:登录你的 MyDFW帐户 并导航到“我的停车位预订”查看您的预订. 点击 on “Manage Bookings.” If your trip has already started (and is in progress), you will see an option to Extend 公园ing. This option will 不 be available for future trips.

Q. *Need assistance in making a prebooked parking reservation or modifying the dates of an existing reservation?

*The customer service center is unable to assist with these requests due to Payment Card Industry and Personal Identifiable Information compliance.

To cancel or modify a reservation, go to "Find My Prebooked 公园ing" or 点击这里. 你 will need the confirmation number from your payment confirmation email and the email address you provided during the payment process in order to access this file.

To 创建预订,请浏览 预约停车页面 或DFW机场应用程序.

Q: Can I shorten my stay?

A: 是的. 你可以在金沙电子app彩票开始后缩短住宿时间,但退款会缩短 be issued if the total price is reduced.

问:如果我延长住宿时间,价格降低了,会怎么样?

A: If you are extending (不 reducing) the length of your stay, and the new exit date/time results in a lower price, then a $0 charge/free extension will result.

Q: I don’t see an option to extend my stay. Does that mean I can’t extend my trip?

A: The。延长停留按钮只会在您预定到达后和预定离开前出现. 你 can modify your booking before your trip starts, 或者你可以在金沙电子app彩票开始后使用“延长停车”选项.

Q: If I have already exited the parking facility, can I still adjust my desired exit date/time?

答:没有. 金沙电子app彩票只能在您预定的出境日期/时间之前延长.

问:如果我没有创建会员档案,我还可以延长我的住宿吗?

是的. Search for your reservation using the “Find My Prebooked 公园ing” feature and enter the email used for your reservation and the Reservation Ref or Reservation ID. 只要你的金沙电子app彩票已经开始,你就可以选择延长你的停留时间.

问:我需要在停车预约开始前到达,我该怎么办?

We recommend you modify your booking online if you anticipate your airport arrival time changing.

Q: I prebooked a specific terminal; can I park in a不her terminal?

不,请把车停在预定的候机楼. 将车停在其他候机楼将收取额外费用. 您可以通过终端 Link穿梭巴士或Skylink前往所有航站楼. 终端 Link shuttles are designated on the curbside and Skylink can be accessed once through security.

抵达机场

Q. What are the garage clearances?
终端的高度
盖茨1 - 156'10"
第16 - 25盖茨6'11"
盖茨26 396'3"

终端B高度
盖茨1卷7'2"
盖茨年龄在18岁至25岁之间6'0"
盖茨26 396'0"

终端C高度
盖茨1 - 146'0"
盖茨15 - 256'1"
盖茨26 396'11"

终端维高度
第1 - 40盖茨6'2"

终端E高度
盖茨1 - 96'10"
盖茨10 - 186'0"
第19 - 39门中6'8"
Q. 非客运大楼停车场的实际地址是什么?
  • 表达北:
    1800 表达 North 公园ing
    DFW机场,德克萨斯州75261
  • 表达南:
    2561 表达 South 公园ing
    DFW机场,德克萨斯州75261
  • 远程南:
    2400 South Airfield Drive
    DFW机场,德克萨斯州75261
Q. Which lane do I use when I arrive at the airport?

If you had an issue when entering the airport, and took a ticket from the machine, please use the “Cash Only” lane to speak to an attendant and show them your prepaid parking reservation.

否则,您可以使用任何通道进出机场收费广场.

Q. 如果我进机场时遇到问题,拿了一张机票怎么办? Will my reservation still work when I try to exit?

No, when exiting the airport please use the “Cash Only” lane to speak to an attendant and show them your prepaid parking reservation.

Q. 预付费网站说很多车都卖完了,我还能在那里停车吗?

是的, we sell a limited number of spots online to ensure that customers who drive up without a prebooked reservation can still find parking.

然而,所有的客户都将支付停车收费,这是可以找到的 在这里 在每个产品下.

Q. What is the QR code in the confirmation email for?

二维码是通过收费广场进出的备用方式.

如果门没有自动打开几秒钟后,当你拉起来, 然后,请扫描您的电子邮件确认中的二维码进入和/或退出.

Q. What do I need to enter the parking lot if I prebooked?

Please have your QR code that you received in your email confirmation up and ready on your phone. 收费站会在你停车后的几秒钟内自动打开. 如果没有,请扫描二维码通过收费站. 不开罚单.

Q. How do I use my prebooked parking to enter the airport?

Once you have received your booking confirmation, you can relax knowing that your parking needs are covered.

How you use your booking to enter and exit DFW Airport will depend on whether or 不 you have a TollTag. 在机场停车场使用收费标签的说明已列明 在这里.

你 may enter DFW Airport up to 4 hours prior to your booked entry time and exit DFW Airport up to 4 hours after your booked exit time with no additional charges.

If you have a TollTag on your vehicle:

  • Enter and exit DFW Airport as normal using the car and identical TollTag associated with your visit.
  • 您的收费标签将只与您预先预订的停车确认和 将不收费 为您的停车停留. 您的收费标签可以让您以最快的速度进出DFW机场.
  • 点击 在这里 观看如何使用收费标签预约停车的短视频.
  • Upon entering DFW Airport, park in the parking location (终端 or 表达) that you prebook for.
  • Any time exceeding 4 hours of your booked exit time will be charged to your TollTag at DFW Airport posted parking rates.

If you are issued a QR Code at the time of your payment:

  • 从任意车道进入
  • Stop at the entry barrier
  • DO NOT PRESS THE BUTTON FOR A TICKET
  • 使用售货亭上的条形码/二维码阅读器扫描您的预付费确认二维码. (located on the bottom left)
  • 当QR码读取成功时,QR阅读器上的指示灯将变为绿色.
  • 点击 在这里 观看如何使用二维码预订停车位的短视频.
  • Upon entering DFW Airport, park in the parking location (终端 or 表达) that you prebooked for.
  • Any time exceeding 4 hours of your booked exit time will be charged at DFW Airport posted parking rates and will require payment upon exiting.
二维码扫描停车
Q. The website is showing “sold out” when I try to book online. 如果我没有网上预约,我开车过来还能享受停车折扣吗? And will t在这里 be parking available?

No, 如果没有网上预订,您将得不到折扣, and the drive-up regular rates will apply. 请点击 在这里 for current parking availability.

付款,广告片 & 退款

Q. Can TollTag account be used to pay for prebooked parking?

No, you must prebook your parking online which involves pre‐paying for your parking with a credit/debit card. Once this is completed, you can enter the south or north 公园ing Plaza using your TollTag.

Q. 我在网上看到一个特价广告,但是我看不到折扣.

Our promotions are limited on the quantity we sell as well as the dates that we offer the discounted rate.

If you 不 see the rate, please ensure you have typed in the promotion code correctly. If you still 不 see the discounted rate, then it is safe to assume that the discounted rate is 不 available for the dates in question.

Q. If my trip ends early, can I get a partial refund for the unused part of my parking reservation?

不,我们不提供提前结束的停车预订部分退款.

Q. Once I have arrived at the airport, can I leave and then come back on the same reservation?

不,您不能在同一预订地离开和返回.

Once you have entered through the toll gates, your reservation will be marked as completed after you exit, and re-entering the airport afterwards will result in being charged the drive-up rate for the lot you parked in.

Q. If I park valet after prebooking, can I get reimbursed?

是的,请银河电子app彩票的客户服务要求退款周一至周五上午8:00.M – 4:15 P.M. at +1-972-973-3112.

Q. 当我在网上预订时,是马上收费还是在我离开停车场时收费?

你r credit card will be charged at the time of payment.

Q. 什么付款方式可以接受预订?

接受Visa、万事达卡、美国运通卡和Discover卡.

Q. Are t在这里 any additional taxes or fees in the parking rates seen on the prebooked website?

No, all related fees and taxes are included in the rates you see when searching for your desired itinerary.

问:我预订了房间, 但我决定乘另一种交通工具去机场, can I get a refund for the reservation that I did 不 use?

These situations are reviewed on a case-by-case basis. 请致电 +1-972-973-3112 选择选项1.

Q. In what special circumstances do I qualify for a refund

你 符合以下条件,可申请退款:

  • 你 have approved specialty military license plates. 请点击 在这里 的资格.
  • 你 prebooked a reservation but you were charged when exiting the airport (subject to review).
  • 你 parked at Grand Hyatt, 凯悦酒店或DFW机场代客服务,你在离开机场时被收费.
  • 你r airline cancelled or delayed your flight.

If you qualify for a refund, please click 在这里 申请退款 and attach all relevant documents.

符合以下条件,可申请退款:

  • 你有临时的或纸质的专用车牌标签.
  • 你被收取过路费(从机场一端开车到另一端).
  • 您未能在机场到达前至少一小时取消您的预订.
  • 你 were flying standby and did 不 get on your flight.
  • The license plate of the car you bring to the airport does 不 match the license plate you entered in the reservation, i.e., please bring the car that you booked.
Q: I made a modification to a reservation, 它再次向我收费, will the original reservation be refunded?

是的, the original reservation will be refunded. Example: The original reservation was $50, 修改后的预订又多收了你65美元. The original $50 will be refunded within 72 hours.

如果您在72小时内没有收到退款,请点击 在这里 申请退款.

Q: I entered the wrong date and time when booking the reservation and was charged regular rates when exiting the airport. 我可以退款吗?

These situations are reviewed on a case-by-case basis. 请点击 在这里 申请退款并附上您的原始银河电子app彩票行程表.

Q: How can I check the status of my refund?

For expedited service, click 在这里 to check the status of your refund. 你 will need your name, phone number or email address.

退款 & 付款门户

Have a billing issue after you parked at DFW Airport? 使用我们的客户门户请求退款或检查退款状态.

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